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Support Analyst (m/f) – ETRM

Location: NRW, NRW, Germany
Job # 10889116
International Executive Recruiting – IER, is an executive search company dedicated to helping organizations to find the best executive management professionals in Germany, Europe and worldwide. The international network with a unique search process gives IER an edge over many other executive search firms.
We are seeking for our international client a Support Analyst (m/f) – ETRM.
  • Render production support and proactive maintenance for strategic ETRM platforms
  • Facilitate business satisfaction by providing sound and mature production operation
  • Work closely with other internal support teams, external partners and product vendors to form good working relationships with regards to operational matters
  • Build and maintain good working relationships at different levels with business users and other stakeholders of the Endur systems
  • Engage actively in, arrange, prepare and conduct stand-up and operational meetings
  • Willing to engage in hands-on shift work also at night times
  • Provide production status, progress of issue resolution and problem management to stakeholders
  • Participate in handovers of change teams (business as usual, small enhancements and projects) to assure that operational enablement is properly executed
  • Engage in continuous improvement processes / operational excellence matters for stable production operation and sound issue and problem resolution processes
  • Foster proactive maintenance, health checks and quality controls for stable production operation
  • Relevant degree or equivalent
  • Good Java programming skills
  • Good interpersonal and verbal/written communication skills: chairing meetings, facilitating workshops, presenting to stakeholders with strong service and customer focus
  • Operational experience of working in an energy trading environment in application / IT production support is desirable
  • Knowledge of energy trading business & related trade life cycle processes is desirable
  • Knowledge of ETRM’s like Endur, information flows, data structures and functionalities like Deal Capture, Risk Management, Settlements, Confirmations is desirable
  • Experience in working in international multi-cultural/country/company environments involving global delivery teams desirable
  • Work experience with ODC’s (Indian offshore development companies) desirable
  • Good communication skills in English (written and verbal)


  • NRW
If you are interested in this position, please send me your CV (including your salary expectations) under:
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